Making and Receiving Calls with Zoiper

Make and receive calls (with Internet access)

  1. Sign up for a free account. Upon successful registration, you will receive an email containing your account username and password.

  2. Click here to log into your account.

  3. Once you have logged into your account, click SIP/IAX INFO" on the left hand side of the page. You will be presented with a page containing your Username and Password. Please make a note of these. They will not necessarily be identical to the Username and Password you used to log into your account.

  4. Download and install Zoiper.

  5. When you open Zoiper on your phone (the location of various menus and options may vary depending on your version of the app, or if you are using the PC version), you will be presented with a dial pad as shown below. Tap "Settings" in the bottom right-hand corner.



  6. Select "Accounts".



  7. Tap the "+" sign in the top right-hand corner to add an account.



  8. You will then be asked if you have an existing account. You should select "Yes" i.e. you already have an existing account with Pro-Talk and you wish to log into this using Zoiper. Next, select "Manually configure".



  9. Select "SIP Account"



  10. In the next screen you will need to enter the following details:
    1. Account Name: This is simply the name you wish to give to the account and is used solely for our own reference. You may choose anything you want, for example "Office Account".
    2. Domain: Enter "signin.pro-talk.net" (without the quotation marks).
    3. User name: The username you obtained in Step 3 above.
    4. Password: The Password you obtained in Step 3 above.
    Select "Register at the top of the screen and you should now be signed into your account (you know you are successfully signed in once the "Register" button changes to "Unregister")



  11. Now simply exit this menu by tapping "Accounts" in the top left-hand corner and making your way back to the dial pad.

Receiving Calls when App not in use

  1. If you have purchased a phone number for your account for the purposes of receiving phone calls then you should note that apps such as Zoiper will, by default, "go to sleep" when they are not open and you will therefore not receive calls in those circumstances. If you wish to receive calls on your Pro-Talk phone number even when the app is closed (for example, if you are using some other app at the time the call is received) then you need to follow the instructions below.

  2. From the dial pad in Zoiper, select "Settings" in the bottom right-hand corner.



  3. Select "Incoming Calls".



  4. Make sure that both "Force background" and "Wi-fi Keep Alive" are enabled. Then simply exit this menu by tapping "Settings" in the top left-hand corner.



  5. Please note that you must enable "Notifications" for Zoiper on your mobile device in order to receive incoming call alerts and missed call alerts.

Receiving Calls on an ordinary phone or mobile (without Internet)

  1. If you have subscribed to a Pro-Talk phone number and wish to receive incoming calls to that number on your ordinary phone or mobile (without having to install an app, and without requiring internet access) then please follow these steps.

  2. Log into your Pro-Talk account using any internet browser.

  3. On the left menu, click "DID".



  4. You will then see a list of phone numbers to which you have subscribed. Click on the Pencil icon beside the DID you wish to edit.



  5. On the following screen, replace the content of the "Destination" field with the phone number to which you wish to divert all calls made to the number which you are editing. For example, if you want all the calls received by this number to be diverted to your mobile phone so that you can answer them on your mobile without requiring Internet, simply enter your mobile number in the "Destination" field. Remember to enter the number in its full international format. If you later decide to stop diverting calls and receive them in the usual way (i.e. for free on your mobile app/VOIP phonne etc, but requiring Internet access) then simply return to this page and replace the content of the destination field with "SIP/". For example, if your Pro-Talk account number is 12345 then simply change the destination field to "SIP/12345" (without the quotation marks.

    When diverting calls to a landline or mobile number, ensure that the "VOIP Call" option is set to "No". Otherwise, the option should be set to "Yes" (for example where you simply want to answer the call on your mobile app without diverting it anywhere).

    Click "Confirm Data" once you are finished. Now, try ringing the number which you have just edited. You should find that the call is diverted to whichever number you entered in the "Destination" field.



  6. Please remember that, when you divert a call to a regular phone or mobile, what is actually happening is that you are placing a call to that phone or mobile. You will accordingly be charged at our standard rates for that call. This can be distinguished from receiving the call using an app such as Media5 i.e. where you require internet access to receive the call. In the latter situation, the call does not cost you anything. You can repeat the procedure above for changing the "destination" of the call to any phone number you like. However, if you wish to revert to answering the phone call in the usual way then you need to enter the following in the "Destination" field: "SIP/[your Pro-Talk account number]". For example, if my Pro-Talk username/account number is 12345 then I would type SIP/12345 in the Destination field. Click "Confirm Data" when you are done.